Our purpose is quite simply: to be the best in everyday accessible health and beauty. We are committed to bring innovation and unique exciting brands to the UK and Republic of Ireland at fantastic prices.

As well as the best beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else.

A key element to our brand’s success is ensuring that our team is trained to give customers the service and quality they deserve. In turn, offer our customers the best beauty and health advice on the internet.

For up to date information on our company please follow us on Instagram and visit our Facebook page.



Frequently Asked Questions

Here you will find frequent questions and answers. If a question is not upon this list please contact our customer service team and we will be happy to answer any questions you may have regarding Beauty Store Online.


How do I use a promotional code?


Having issues applying promotional codes?


What should I do if I've forgotten to use my promotional code?


How will I earn points?


Can I earn points on anything?


How can I check how many points I’ve got?


How long do my points last for?


How do I spend my points?


Do I have to order online?


How can I pay for my order?


Is it safe to order online?


How do I know that you have received my order?


Can I make changes to my order?


Can I track my order?


Can I cancel my order?


What should I do if I receive an incorrect or faulty item?


Can I exchange an item?


How long do I have to return an item?


How can I track the status of my return?


Can I have an exchange instead of a refund?


How can I pay for my order?


When will I be charged?


Why am I being asked for another password after entering my card details?


How can I find out more information about a product?


What should I do if I`ve forgotten my password?


How do I change my email address?


Why am I experiencing problems when entering my payment details?


How do I unsubscribe from your newsletters?


Do you have a catalogue?


Do you have a shop?


Can I pre-order an item?


How can I contact you?


Where do you deliver to?


Will I be charged customs and import duties?


What if I am not in when my parcel is delivered?


Can you deliver to a different address than my billing address?


What if my parcel does not arrive?